Delivery commitment
Each product offers the Air Freight and/or Sea Freight methods currently configured for that specific item. Freight is not a general store fee. The exact method, charging basis, rate, chargeable measurement, calculated per-piece fee, and estimated minimum and maximum delivery days chosen at checkout are copied to the order and are not changed by later website updates.
How item freight is calculated
Leticia may configure a product-method price per piece, per kilogram, or per cubic metre (CBM). For per-kilogram and per-CBM pricing, the product option states the chargeable weight or volume for one piece. The customer freight fee for one piece is the configured rate multiplied by that chargeable measurement; cart freight then multiplies the per-piece result by quantity. The complete formula is shown before payment.
Preorders and processing
Preorder goods are acquired after payment. Processing begins when the order timeline records sourcing or local picking. An order that has begun processing remains scheduled for delivery within the accepted period unless the customer is notified of a verified delay or exception.
Estimates and agreed periods
Delivery windows are estimates unless expressly confirmed as a fixed deadline. Where a specific delivery period is agreed, Shia's Imports will execute the order within that period. If goods are unavailable or the agreed period cannot be met, we will contact the customer with the available remedy rather than silently extending the order.
Customs and international movement
International orders may pass through supplier confirmation, an international consolidation hub, international transit, Ghana customs, quality checking and local delivery. Customs or carrier delays outside reasonable control will be communicated factually. Any charge already included in checkout will not be charged a second time without the customer's agreement.
Tracking
Customers can track an order using the order number and checkout phone number. The public timeline shows only customer-safe milestones. Private supplier and carrier links are never exposed. A milestone is published only after staff records the corresponding event.
Customer responsibilities
Provide an accurate Ghana phone number, city, landmark and delivery instructions. Be available during the communicated handoff window. If delivery fails because the supplied contact or address is incorrect, reasonable re-delivery costs may be required before another attempt.
Inspection and delivery issues
Report a missing, damaged, wrong or visibly defective item promptly with the order number and supporting photographs where reasonably possible. Do not discard packaging or accessories until the issue is reviewed. This request for prompt notice does not remove rights that apply under law.
Contact and requests
Contact Shia's Imports before returning an item. Include your order number and a clear explanation; for a damaged, wrong or defective item, include photographs where reasonably possible.
- shiasimports@gmail.com
- Phone
- 0558568250
- 0558568250
- Business / return address
- GPA: AH-1601-2405
Do not send an item to an unconfirmed address. Unauthorized returns may be delayed or lost.